Refund Policy

  • Refunds may be issued within 7 days of service completion if the work performed does not match the agreed scope.
  • Digital deliverables (consultations, AI reports, etc.) are non-refundable once delivered.

Service Warranty

  • A 30-day warranty applies to all tech setups (networking, POS, installations).
  • Covers configuration issues or workmanship defects directly tied to the original service.
  • Does not cover client misuse, third-party interference, or unrelated new issues.

Custom Computer Builds

  • Return Window: 30 days from delivery, subject to a 10% restocking/labor fee.
  • Condition Requirement: All components must be returned in like-new condition with original packaging and documentation.
  • Manufacturer Coverage: Most GPUs/CPUs include a 2–3 year warranty. I will assist in RMA/replacement if a component fails under normal use.
  • Exclusions: Warranty is void if components are modified, overclocked, damaged by liquid, power surges, or physical misuse.

Liability Disclaimer
Zaxx Tech Solutions LLC is not liable for data loss, downtime, or indirect damages. Clients are responsible for regular backups and safe equipment use.

How to File a Claim
Email zaxxtechsolutions@gmail.com with your name, date of service, and description of the issue.