💵 Refund & Warranty Policy
Effective Date: January 1, 2025
Refund Policy:
- Refunds are available on a case-by-case basis for service work not delivered as described or agreed upon.
- Requests must be made within 7 days of service completion.
- Digital or one-time services (such as consultations or AI reports) are non-refundable once delivered.
Warranty Policy:
- I offer a 30-day service warranty on all completed tech setups (networking, POS, installations, etc.).
- This warranty covers minor fixes or configuration issues related to the original service scope.
- Hardware sold or installed is subject to manufacturer warranties unless stated otherwise.
To Request a Refund or Warranty Claim:
Email me at support@zaxxtechsolutions.com with your name, date of service, and a brief explanation.
Custom Computer Warranty Policy:
For any custom computers that I build, I offer a 30 day no questions asked refund for 90% of the part cost. For instance, if your build totaled 2000$, your refund will be 1800$. The 10% goes toward labor due to the unbuilding process of the computer for part return. All graphics cards and CPU’s have a 2-3 year manufacturer warranty, so if anything happens that is out of your control, you will be eligible for a full refund/replacement. I will handle this process for you as it can be quite tedious. In order for this warranty to stay valid, you must keep all of the boxes and warranty papers for your parts. Thank you!